|
|
Untitled Document
One of the hazards Call Centers face these days is called "Agent
Burnout". It has been found that the average person can only effectively
handle 4-5 hrs/day of accepting inbound or making outbound calls. The Stress
Level of accepting or making, Cold Calls, is quite high and over time
this stress will reduce productivity and eventually lead to employee turnover.
Q-Voicesaver can and will help reduce and even eliminate "Agent
Burnout". Here are some quotes from Q-Voicesaver owners
who have told us what Q-Voicesaver has done for their Employees and Customers:
- "Keeps giving the customer a fresh sounding voice every time."
- "Our operators would get hoarse toward the end of the day and also
become irritable. Q-Voicesaver solved this."
- "Provides a consistently polite and understandable greeting
and saves the voice of our operators at the same time."
- "Our operators don't have to say 'Good Morning/Good Afternoon, Protective
Life' 1,000 times a day. The tone of the greeting is upbeat and enthusiastic
ALL THE TIME."
- "Providing a uniform greeting in order to ensure a positive projection
to our customers each and every time they call is why we purchased our Q-Voicesaver
units. At the same time they help to make this job more pleasant for
our agents."
- "We expect our service reps. to provide the highest quality
of customer care, it makes sense that we equip them with
the technology designed to help them do this."
- "Q-Voicesaver is an amazing product! Our customers
have no idea that it is a machine speaking those phrases. in one case, after
the Q-Voicesaver greeted a customer who had gotten lost in
our Voice Mail system, the customer's response was, 'finally a real
person'."
|