The follow-up program offers students reinforcement for the voice components and professional communicator skills that were introduced in our initial program, Meeting the Challenge.

The program directs attention to the significance of providing exceptional customer service and offers a new visual concept for handling difficult customers. Students are provided an opportunity to evaluate customer's response to positive voice dynamics through classroom participation activities. Our exciting two hour program is presented on video and audio tapes. A leader facilitates the learning program. Professional communicators can make the difference - take the voice communication challenge.

The Challenge Continues offers follow-up for voice skill improvement and presents a new visual concept for achieving exceptional customer service. This dynamic tool provides a focus for reaching higher levels of customer satisfaction.

Program advantages include:

• Presents a practical focus for developing exceptional customer service awareness
• Emphasizes positive personal power
• Provides a new visual concept for voice dynamics
• Improves the quality of customer contact situations
• Offers follow-up applications for voice skill improvement
• Supports your need to provide professional and courteous customer service